I’m not receiving the email verification code / password reset link

When you create a new Sport Account, Suomisport sends a verification code to your email address.

If you do not receive the verification code:

1. Make sure the email address has been entered correctly.
2. Check your spam/junk folder and any other filtered folders.
3. Make sure your email account can receive messages (for example, that the mailbox is not full).

We have noticed that some email providers may block automatically generated messages or route them to the spam folder.

If you still do not receive the verification code, please contact customer service

I’m not receiving the password reset link

If you have forgotten your password, you can request a password reset link to be sent to your email address.

If you do not receive the reset link:

1. Make sure the email address has been entered correctly.
2. Make sure you are using the same email address that is linked to your Sport Account.
3. Please note that Suomisport will not send a reset link if the email address cannot be found in any Sport Account.
4. Check your spam/junk folder and any other filtered folders.

We have noticed that some email providers may block automatically generated messages or route them to the spam folder.

If the email address linked to your Sportti Account has changed and you no longer have access to it, please contact customer service